up dish services
Up Dish Services provides excellent customer service in the onsite fulfillment of Dish’s installation and repair needs in key Southeastern markets. Up Dish Services is one of the top field fulfillment organizations for the company, exceeding expectations in terms of key performance metrics through the more than 16,000 transactions that Up employees complete each month. We continually raise the bar in the areas of quality assurance, dispatch and routing, warehouse logistics and more, increasing customers’ enthusiasm for Dish with each positive interaction and Dish’s appreciation of the value Up Services adds as a result.
Up Dish Services rationalizes the complications of warehouse logistics, streamlining operations and cutting costs while amplifying productivity and efficiency. We optimize picking, packing and shipping to minimize the number of moves per order, thereby improving accuracy and reducing safety stock. Up Dish Services manages key tasks and improves various processes to reduce labor and storage expenses. We provide key enhancements in operations, improving warehouse layout for faster fulfillment and consequently reducing overhead.
Up Dish Services allows you to route, track and manage your workforce with efficiency and assurance. We increase on-time arrival percentages and shorten arrival time windows by routing more strategically and tracking technicians via our Customer Command Center.
We provide a wide range of services with the attention and care your customers expect and deserve. Our offerings extend to the following areas: help desk, order taking and processing, order entry, customer service/customer care, technical support, billing and payment processing, sales and more.
Worker safety is a top priority. We help you protect your employees by communicating proper usage of equipment and implementation of procedures. Up Dish Services carries out ongoing training and performs periodic inspections to ensure that corners are never cut and safety never compromised.
Our quality assurance module facilitates training, offering consistent input for employees, and consistent outcomes for your customers as a result. You identify the key quality metrics most critical to your business, and we track how well your team performs against them, providing measurable gains in the quality of service customers receive.