our mission and vision
Our mission at Up Communications is to bring first-class leadership experience and technical expertise to bear in crafting uniquely specialized support solutions for our clients. From field fulfillment to managed IT services and everything in between, we marry cutting-edge technical innovation with an unmatched commitment to customer service. We communicate the objective criteria by which we measure our service successes with our clients. At Up Communications, we endeavor to create a learning organization where employees and members of the management team constantly seek to improve their performance, knowledge base, processes, systems and profitability–and we amply reward them for doing so.
We increase profitability, efficiency and customer retention for our clients by establishing and continually refining solutions that correspond to the specific needs of their businesses.
We aspire to be the most innovative, responsive, disciplined and effective technical support provider in the market. We attract the best employees because we provide them with the best development and career opportunities in the field support industry. Major national brands entrust us with their customers and they, along with the small to medium-sized businesses and distributed enterprises we serve, choose us because of our commitment to excellence, outstanding value and transparency. We earn the loyalty of our customers by doing whatever it takes to get the job done right.
In a market space accustomed to disappointment and low expectations, we defy convention by delivering superb service every time. Respecting this simple premise enables us to retain our existing customer relationships and to develop new ones–we get tough, high value-added assignments because we can handle them better than our peers and competitors. In sum, our mission and vision is to move companies Up through excellence in technical services fulfillment.